We are looking for a self-motivated and customer-focussed individual to join our Customer Delivery team as Regional Operations Manager.

The role

You will manage a team of Customer Service Technicians to ensure that water networks are stewarded, customers are served, and water quality is preserved at all times.

You’ll be accountable for network performance in your area, leading on network-driven work in the community and ensuring planned network-driven outcomes are achieved. You’ll strive to meet these targets whilst maintaining the highest standards of safety, quality, efficiency and customer service.

By providing visible leadership to your team, you’ll help to drive a high performing culture, developing team capability to deliver an excellent service that exceeds customer expectations.

In this highly visible role, you’ll work collaboratively with teams and stakeholders across the business including Planning, Network and the Operational Service Desk to champion the network, leading the drive for operational excellence and improved network performance.

What you’ll need

Experience within the water industry is essential as you’ll bring with you an understanding of hydraulics and the network design and operation. You’ll also have an understanding of water quality and water regulations.

Using your exceptional communication and stakeholder management skills, you'll be able to influence and motivate others. You’ll also have excellent team leadership skills as you’ll manage a team of direct reports.

As the service you'll provide is essential to the customer, you'll also be comfortable participating in a standby rota covering the Affinity Water estate to ensure someone's always on call if there's an operational issue. It's all part of your outstanding service.

You will need a full UK driving licence and access to a vehicle to travel between sites and offices.

What's in it for you?

The work you'll do is essential for Affinity Water to deliver safe drinking water to our local communities every single day. In return for all your excellent work, you'll also be entitled to a host of benefits including a competitive salary, company car, double-matching SMART pension scheme, and a holiday allowance that increases with length of service. So the longer you stay, the more you gain.

Ready for your next challenge?

Apply now and follow the quick and easy application questions to submit your interest. Everyone will get a response.

Closing date for applications is 23:59 on 30th June. Please note that we reserve the right to close this advert prior to originally scheduled.