Affinity Water have an excellent opportunity available to join our Customer Delivery Team as a Regional Operations Manager (ROM) in our Rickmansworth Area.

The role:

As a Regional Operations Manager you will manage a team of Customer Service Technicians to ensure that water networks are stewarded, customers are served, and water quality is preserved at all times.

You will be accountable for network performance in your area, leading on network-driven work in the community and ensuring planned network-driven outcomes are achieved. You’ll strive to meet these targets whilst maintaining the highest standards of safety, quality, efficiency and customer service.

By providing visible leadership to your team, you’ll help to drive a high performing culture, developing team capability to deliver an excellent service that exceeds customer expectations.

In this highly visible role, you’ll work collaboratively with teams and stakeholders across the business including Planning, Network and the Operational Service Desk to champion the network, leading the drive for operational excellence and improved network performance.

What you’ll be doing:

• Lead network-driven activities within our community through a team of Customer Service Technicians to achieve the highest standards of safety, quality, efficiency and customer service. Develop team capability to safely deliver cost-efficient service to meet customer expectations. 

• Experience within the water industry is essential as you’ll bring with you an understanding of hydraulics and the network design and operation. You’ll also have an understanding of water quality and water regulations.

• Using your exceptional communication and stakeholder management skills, you'll be able to influence and motivate others. You’ll also have excellent team leadership skills as you’ll manage a team of direct reports.

• Ensure performance against internal Service Level Agreements (SLAs). Work closely with the Planning, Network and OSD teams. 

What you'll need:

• Understanding Street works legislation.
• IOSH qualification.
• Understanding of Water regulations and remediation requirements.
• Previous experience of Stakeholder engagement.
• Competent in Microsoft Office packages.
• Full/clean manual UK driving licence.

Advert Closing Date: 27/4/25

Benefits:

• Salary: £64,196 (dependent on skills and experience).
• Hours of work: 08:00am - 16:00pm (Mon- Thurs) 08:00am - 15:30pm (Fri)
• Company car
• 1 in 6 stand by rotation. (included in salary)
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 26 - 30 days rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.
• Disability confident : if you need to apply in a different format, please contact us

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.