Affinity Water has a fantastic opportunity to work alongside the Community Operations team as a Community Operations Planner on a 12 month fixed term contract.

The Role:

As a Community Operations Planner you will plan M&R activity across all regions whilst causing minimum disruption to our customers and network. You will coordinate both planned and reactive activity to deliver optimum efficiency in terms of time, cost and productivity of field-based teams.

In addition to meeting or exceeding team standards and objectives you will ensure statutory and regulatory obligations are considered and adhered to e.g., Street Works Legislation, C-MEX, and leakage.

We are looking for people who thrive in an environment where innovation and creativity provides opportunities for continuous improvement for both internal and external customers.

Key Responsibilities:

• Create schedules taking into consideration internal priorities KPI’s and ODI’s.
• A customer-focussed approach to continuous improvement which leads to an enhanced customer experience.
• Participate and promote a Safety, Health and Environmental culture in our teams.
• Promote and develop the relationship with Community Operations suppliers/contractors.
• All statutory/regulatory obligations are adhered to e.g., Street Works, Leakage, C-MEX.
• Working to deadlines in terms of service level agreements whilst reviewing work to remove any potential obstacles.

What you need:

• A strong focus on customer experience.
• Strong organisational & time management skills
• A good understanding of the cost of all community operational activity and an ability to avoid unwanted and unnecessary costs.
• Knowledge of company ‘Job Management’ systems (FLS, Maximo & GIS) with the ability to make decisions to identify and provide solutions to customer disruption and other operational events.
• Understanding of Noticing/Permit requirements when working in the public highway
• Understanding of reinstatement materials
• Understanding of Traffic Management legislation to be able to provide guidance to all Affinity Water and contractor teams working in the public highway.
• Hours of work:  Initially the role will be Monday – Friday working 07:30 – 16:00 whilst on probation/training. Thereafter the role will be a 5 day week that could fall between Monday – Sunday working 7.5 hours per day between 06:30-18:00. Specific working hours will be discussed during the interview process.

• Advert Close Date: 16/5/25

Benefits:

• Salary: £36,059 (dependent on skills and experience).
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 23 - 27 days rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.
• Disability confident bullet point added to our adverts; if you need to apply in a different format, please contact us

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.