At Affinity Water, we're offering an exciting opportunity to grow into a Subject Matter Expert (SME) in our Billing and CRM systems, supporting millions of customers across the region.

We're looking for a motivated, detail-oriented individual to join our team as a Junior Applications Specialist. In this role, you’ll be immersed in learning the ins and outs of our HiAffinity billing system and associated CRM tools, gaining experience in systems integration, process automation, and customer engagement.

About Us

Affinity Water is the UKs largest water-only supplier, providing sustainable, high-quality water to 3.85million customers across the Southeast of England. We are on a mission to redefine the way water companies connect with their customers and communities, and to make better use of water and safeguard the local environment now and in the future.

What you'll be doing:

• Learn how our billing and CRM systems support critical customer and operational processes, including billing cycles, debt management, and financial updates.
• Support system operations such as overnight batch processing, data reporting, and issue troubleshooting while building your technical knowledge.
• Develop your understanding of regulatory frameworks like GDPR and industry best practices in IT security and customer data management.
• Collaborate across teams — including Technology, Transformation, Finance, and Customer Experience — to see how systems align with business goals.
• Assist in system upgrades, testing, and configuration changes across multiple environments.
• Gain exposure to tools such as Talend, Skybot, SQL, and ServiceNow as part of your learning and development.
• Contribute to change management processes, including presenting proposals and documenting changes, while building your confidence in stakeholder communication.
• Support project delivery by learning Agile and ITIL methodologies, and how to manage time, quality, and budgets.

What we're looking for:

Experience & Technical Skills (nice to have, not essential to start):

• Exposure to or interest in billing systems and customer relationship management (CRM) tools.
• Awareness of SQL, database reporting, or process automation platforms.
• Understanding of customer data privacy principles and an interest in utilities or public service delivery.
• Desire to work with technologies like HiAffinity, Jira, ServiceNow, and workflow management tools.

Personal Qualities:

• A proactive learner with a genuine interest in growing your technical knowledge and business understanding.
• Excellent communicator – able to engage effectively with both technical teams and non-technical stakeholders.
• Organised and detail-driven, with the ability to juggle tasks and meet deadlines in a dynamic environment.
• A collaborative mindset with a positive approach to teamwork, ownership, and self-development.

Benefits 

• Salary dependant on experience
• Hybrid role, with the expectations of a minimum two days a week in the office in Hatfield
• Annual leave from 23 days rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.
• Disability Confident

If you need any reasonable adjustments and would like to apply in a different format, please do let us know.

Interview Process

1st Stage interview – Teams

2nd Stage interview – Head Office

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.