Affinity Water have an excellent opportunity available to become a Customer Side Leakage Advisor on an 18 month Fixed Term Contract in our Customer Experience department.

The role:

We are looking for a Customer Side Leakage Advisor to provide an excellent customer experience by effectively and timely managing all aspects of our customer side leakage process.

In the role, you will be managing and supporting our customers through all aspects of their journey from beginning to end within the process, including providing assisted repair options through to the application of a waste notice. You will be managing both incoming and outgoing contact to and from our customers. You will be helping to support our continuous reduction in unwanted and dissatisfied contact month on month and supporting in reaching our targets for reducing job numbers by enabling customers to enable a successful resolution.

You will possess excellent organisational and communication skills both verbally and in writing. You will be able to build and maintain positive working relationships with customers and stakeholders at all levels.

Advert Closing Date: 21/7/25

Assessment Centres: Tuesday 22nd July at 5pm, Wednesday 23rd July at 9:30am and 1:30pm 

Benefits include:

• Salary: £27,138
• Hours of work: Operational - 08:30am - 17:00pm (Monday - Thursday) 08:30am - 16:30pm (Friday)
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 23-27 days rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.
• Disability confident; if you need to apply in a different format, please contact us.

Disability Confident Employer

Disability Confident is a voluntary government scheme which Affinity Water has signed up to. It means we are committed to employing, fairly assessing, and supporting our disabled employees through reasonable adjustments and an inclusive culture.

Offer an interview scheme

As a Disability Confident employer, we commit to offering interviews to disabled candidates who evidence that they meet the essential criteria for the role and who opt in on the application form. To see all the essential criteria please contact the Talent Acquisition lead to request the full job description.

Please note that in some situations where we have a very high volume of applications, it may not be practical to offer interviews to everyone, in which case we commit to take through a fair and proportionate number, offering interviews to those disabled candidates who best meet the criteria.

What is a disability?

A disability is a long-term physical or mental health condition that has a substantial impact on someone’s day-to-day activities.

What if I need adjustments during the recruitment process?

Please contact the Talent Acquisition lead mentioned on the job advert if you need any adjustments during the process.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.