We’re looking for a commercially minded Cash Collections Manager to lead the design, implementation, and delivery of our collections contact strategies. This is a hands-on leadership role where you’ll make a real impact, minimising bad debt, maximising cash collection, and ensuring fair outcomes for customers.

You’ll be at the forefront of transforming our collections systems as we migrate from Tallyman to a new Collections platform working closely with stakeholders across Finance, IT, Customer Experience, Legal, and external partners. Your insight and leadership will help us embed a "right first time, on time" and continual improvement culture across the business.

About Us

At Affinity Water, we’re passionate about delivering outstanding service to our 1.5 million household customers. As part of our Customer Transformation journey, we’re modernising the way we manage cash collections and debt recovery. This is where you come in.

The Role - Key Responsibilities

• Design, develop and deliver strategies to recover retail debt across our customer base.

• Maximise debt collection while balancing affordability and fair outcomes.

• Drive innovation and operational improvements in cash collection and bad debt reduction.

• Lead on the transformation and migration of debt collection systems.

• Knowledge of data sharing with CRAs, and how different data can drive outcomes in the collection process.

• Manage third-party suppliers including print vendors and data suppliers.

• Ensure governance, controls, and write-off policies are effectively applied.

• Leverage technology and data to improve efficiency, decision-making, and customer satisfaction.

About You

You’re a strong leader with a proven track record in cash collections and debt management—ideally within a regulated environment such as utilities or financial services. You combine operational expertise with strategic thinking, and you’re confident managing system transformations and complex stakeholder relationships.

Essential Skills & Experience

• Leadership of cash collection and debt management within FCA-regulated or utility sectors.

• Expertise in debt collection systems (ideally Tallyman) and billing systems

• Experience of managing third-party suppliers across multiple categories.

• Strong knowledge of data sharing with CRAs and its impact on collection outcomes.

• Demonstrated ability to deliver system migrations and transformation programmes.

Why Join Us?

This is your opportunity to shape the future of cash collections at Affinity Water. You’ll have real influence over business performance, customer experience, and system transformation—while being part of a supportive, forward-thinking organisation.

Advert closing date - 25 January 2026

Benefits:

• Competitive salary dependant on skills and experience

• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.

• Entry into the company annual bonus scheme.

• Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.

• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.

• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)

• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.

• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.

• Access to our Wellbeing Centre with support for looking after your physical and mental health.

• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.

• Up to 4 Affinity days a year to volunteer in the community.

• Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.