Affinity Water have an excellent opportunity available to become a Customer Side Leakage Advisor in our Customer Experience department.

The role:

We are looking for a Customer Side Leakage Advisor to provide an excellent customer experience by effectively and timely managing all aspects of our customer side leakage process.

In the role, you will be managing and supporting our customers through all aspects of their journey from beginning to end within the process, including providing assisted repair options through to the application of a waste notice. You will be managing both incoming and outgoing contact to and from our customers. You will be helping to support our continuous reduction in unwanted and dissatisfied contact month on month and supporting in reaching our targets for reducing job numbers by enabling customers to enable a successful resolution.

You will possess excellent organisational and communication skills both verbally and in writing. You will be able to build and maintain positive working relationships with customers and stakeholders at all levels.

Advert Closing Date: 11/03/2026

Benefits:

• Competitive salary dependant on skills and experience

• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.

• Entry into the company annual bonus scheme.

• Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.

• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.

• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)

• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.

• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.

• Access to our Wellbeing Centre with support for looking after your physical and mental health.

• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.

• Up to 4 Affinity days a year to volunteer in the community.

• Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.