We have an exciting opportunity for a Leakage Analyst to join our Leakage Data Team based from our Luton office. This is an opportunity for you to apply your analytical skills to complex and meaningful work. Leakage reductions is a fundamental part of Affinity Waters overall strategy and this role is integral to providing the analytical information that drives our strategic goals.

In this role, you will work alongside our other analysts with the responsibility of analysing and interpreting leakage performance data and verifying the quality of data in our leakage management software. The role is vital to enable the efficient detection and reduction of leakage, and you will be responsible for driving improvements in our methodologies to ensure we keep moving towards best practice.

What you'll be doing:

• Responsible for identifying erroneous data, determining root causes, defining the resolution action, raising tasks for maintenance technicians to resolve where appropriate, monitor and progress the resolution of tasks.

• Identify daily movements in District Meter Areas that may indicate burst pipes. Liaise with Leakage Control Manager to ensure investigation is carried out.

• Raise leakage campaign forms for leakage control technicians upon request within 24 hours.

• Track the progression of the campaigns, follow up with Leakage Control Managers if jobs exceed 60 days and close completed campaigns on the job tracker within 24 hours of the forms being returns.

• Assess leak repair volumes on a weekly basis.

• Conduct periodic reviews of long-term leakage trends in DMAs to work with Leakage Control Managers on defining intervention.

• Assist in ensuring the leakage calculation components within our leakage management system are maintained and analysed to ensure high data availability for reporting.

• Assist in determining intervention type success rates.

• Support of other leakage data-based improvement projects

• Maintaining and updating internal documentation such as guidance notes and procedures.

• Assist with the production of Leakage reports.

What you need

• Proficient Microsoft Excel user with excellent numerical, data manipulation and analytical skills to process large datasets and extract meaningful data insights

• Ability to work under pressure and to conflicting deadlines whilst maintain attention to detail and a high level of standards

• Ability to meticulously follow standard operating procedures to ensure consistent results.

• Proactive in identifying discrepancies or inconsistencies in data with the desire to investigate cause.

• Possess operational or analytical experience that demonstrates your capability in this area.

• Willingness to learn and develop skills through in-house training, coaching and attendance at third-party training where required.

Benefits:

• Competitive salary dependant on skills and experience

• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.

• Entry into the company annual bonus scheme.

• Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.

• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.

• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)

• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.

• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.

• Access to our Wellbeing Centre with support for looking after your physical and mental health.

• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.

• Up to 4 Affinity days a year to volunteer in the community.

• Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.