We are looking for a Finance Business Partner to join our FP&A and Business Partnering team, supporting the Customer Experience directorate. This is a commercially focused role for a finance professional who enjoys turning data into insight and influencing strategic decisions.

This is a high-impact, senior-facing position where you will work closely with leadership to shape performance, guide decision-making, and deliver real business value. Sitting within a large retail-focused directorate of 400+ colleagues, you will provide strategic financial support to senior leaders, present insights to our CX director, CFO and CEO, and play a key role in shaping our ambitious 5-year business plan (c.£250m) by driving efficiencies, supporting transformation, and enabling operational improvements.

Key responsibilities

• Act as financial lead and trusted advisor to the Customer Experience directorate

• Deliver clear, insightful reporting and commentary to senior stakeholders including CFO and CEO

• Lead financial planning for the 5-year business plan and support strategic decision-making

• Own financial oversight of a £30m Customer Transformation Programme, including benefits tracking

• Oversee reporting and analysis of £500m+ annual cash collections and bad debt provisioning

• Identify opportunities to improve financial performance and operational efficiency

• Provide forward-looking analysis on risks, trends, and growth opportunities

• Challenge and influence decisions through scenario modelling and insight

• Lead month-end process in partnership with management accountants

About you

You are a confident, commercially driven finance professional who enjoys partnering with senior stakeholders and influencing outcomes. You combine strong analytical ability with the confidence to challenge and shape strategy.

Essential requirements

• Qualified accountant (CIMA or ACCA) with strong post-qualification experience

• Proven experience partnering with senior stakeholders and influencing decision making

• Proven experience partnering with customer operations teams in high-volume environments, delivering commercial insight that improves customer experience, operational efficiency, and cost-to-serve

• Strong commercial awareness and financial acumen

• Ability to translate complex data into clear, actionable insight

• Excellent communication and stakeholder management skills

• Experience working in a regulated industry (desirable)

• 2 days per week working from home

Closing date - Friday 22nd May

Benefits:

• Competitive salary dependant on skills and experience

• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.

• Entry into the company annual bonus scheme.

• Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.

• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.

• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)

• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.

• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.

• Access to our Wellbeing Centre with support for looking after your physical and mental health.

• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.

• Up to 4 Affinity days a year to volunteer in the community.

• Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.