Affinity Water has a fantastic opportunity to join our Control Operations Team as a Network Control Technician.

The Role:

The Network Control Technician will play a key role in Control Operations and is required to assist the Duty Network Manager to manage company operations on a 24/7 basis without senior management involvement; except in emergencies. 

You will be a customer focused, logical thinking problem solver, who is used to a fast-paced working environment where prioritising your workload is key.

What you'll be doing:

• Using all available information to provide continual technical support to operational teams before and during incidents on the water network. 

• Ensuring that the quality of service provided to customers meets Company and Regulatory standards.

• You will be minimising customer water supply interruptions via identification of abnormal performance and diagnosis of incidents and to ensure appropriate escalation.

• Investigate issues, assessing risk, factually record actions, agreeing outcomes, taking action & recording decision making and issues on appropriate Company systems.

• Commit to participate in training and qualified development to become fully affective in the Control Operations environment.

• Providing recommendations and evidence to assist with the rapid resolution of water network incidents. 

• Maintain historical contingencies and mitigations in support.

What you need:

• Working knowledge of or the ability to learn hydraulics, valve operation, pressure, flow and leakage monitoring/control.

• Able to forecast and predict outcomes, Can make strategic recommendations utilising data available from the network.

• Experience in the use of relevant systems e.g. Serck/SCADA, GIS, Waternet, CORTECH, Hi-affinity, MAXIMO, Puzzel, CTrack, SharePoint, MS Office and other business systems.

• Full driving licence and access to a vehicle as there is a requirement to be able to co-locate to our alternative Operations Centre in Hertfordshire and Buckinghamshire should the business require it.

Advert Closing Date: 29/10/25

Benefits:

• Salary: £43,352 + shift allowance: £12,416 per year 
• Shift Work Pattern: 24/7/365 shift work. 12 hour shifts, 6am - 6pm & 6pm - 6am
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave: 30 days.
• A ‘Celebration Day’  that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

What is a disability?

A disability is a long-term physical or mental health condition that has a substantial impact on someone’s day-to-day activities.

What if I need adjustments during the recruitment process?

Let the Talent Acquisition lead mentioned on the job advert know – they’ll be able to help you.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.