Performance Reporting & Insight Improvement Lead

Are you passionate about unlocking the power of data to drive business performance? Do you thrive in roles where you can lead transformative projects and deliver measurable impact? Join us on a transformational two-year journey at Affinity Water to cultivate an Open Data-driven culture, where analytics and insights are at the heart of every decision.

About the Role

As a Performance Reporting & Insight Improvement Lead, you’ll play a pivotal role in our Performance & Insights team, leading projects that enhance our performance reporting processes and insight capabilities across the organisation.

You will drive improvement initiatives aligned to our performance transformation strategy, working closely with data and process owners, and guiding agile delivery teams to maximise the value of performance insights and reporting. Your expertise will shape how the business uses data to improve operational outcomes and drive efficiency.

What You’ll Be Doing

• Lead and manage improvement projects focused on optimising performance reporting and insight capabilities.

• Collaborate with data and process owners to analyse and understand existing reporting processes and performance drivers.

• Apply your analysis to design and direct projects that enhance the business impact of reporting and insights.

• Drive process efficiencies using continuous improvement methodologies, with a strong emphasis on Lean Six Sigma or similar toolkits.

• Support and lead agile project delivery teams, ensuring projects are executed effectively within sprint-based frameworks.

• Translate business needs into clear user stories and requirements, partnering with cross-functional teams.

• Apply change management techniques to facilitate adoption and embed improvements across varied business areas.

• Use data analysis techniques to generate actionable insights that inform project direction and business decisions.

What You Need to Succeed

• Proven experience leading and delivering data-related projects with strong project management skills.

• Proficiency in business analysis techniques including process mapping and value stream mapping.

• Solid understanding of Agile methodologies (e.g., Scrum) and experience working in an Agile delivery environment.

• Strong data analysis skills and experience leveraging data to create meaningful business insights.

• Expertise in continuous improvement and solution design for data and business intelligence processes.

• Knowledge of change management principles and hands-on experience delivering change initiatives.

• Familiarity with Lean Six Sigma or similar continuous improvement toolkits is essential.

Why Join Us?

You’ll be part of a forward-thinking, supportive team that values autonomy, creativity, and impact. This role offers a unique opportunity to shape the future of how data drives decision-making and performance across the organisation. We provide a collaborative working environment where your ideas and leadership will make a real difference.

Benefits:

• Competitive salary dependant on skills and experience
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

What is a disability?

A disability is a long-term physical or mental health condition that has a substantial impact on someone’s day-to-day activities.

What if I need adjustments during the recruitment process?

Let the Talent Acquisition lead mentioned on the job advert know – they’ll be able to help you.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.