At Affinity Water, how we communicate with our customers really matters. We’re looking for a Content and Copy Manager to lead the delivery of clear, consistent, and customer-first communications that build trust and make complex information easy to understand.

This is a pivotal role, responsible for the quality and governance of all customer-facing content, from letters and SMS to scripts and guidance, while leading a team of copywriters to shape tone of voice, uphold editorial standards, and ensure everything we produce reflects our brand and regulatory commitments.

Working closely with teams across Customer, Digital, Legal, and Regulation, you’ll turn complex information into plain English, making sure all communications are accurate, accessible, and effective.

What you’ll be doing:

• Leading and developing a team of content and copywriters

• Owning customer communications, ensuring clarity, consistency, and compliance

• Establishing editorial processes and quality standards

• Using insight and feedback to continuously improve content

• Acting as a trusted advisor on customer communication across the business

What we’re looking for:

• Proven experience in content leadership or copy management

• Strong background in customer-focused, plain English communication

• Experience working in regulated or complex environments

• Excellent writing, editing, and stakeholder management skills
  

Benefits:

• Salary: up to £45,000 dependant on skills and experience

• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.

• Entry into the company annual bonus scheme.

• Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.

• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.

• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)

• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.

• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.

• Access to our Wellbeing Centre with support for looking after your physical and mental health.

• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.

• Up to 4 Affinity days a year to volunteer in the community.

• Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.